At Pinnacle Business Coach, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. By accessing our site or engaging with our services, you agree to the practices outlined below.
For any questions or concerns, you may contact us at: support@pinnacoach.com
1. Information We Collect
We collect personal and business information to provide a high-quality coaching experience. Information may include:
-
Name, email address, phone number
-
Business name, role/title, and industry
-
Payment and billing details
-
Website behavior and IP address
-
Responses to surveys, forms, or consultations
We collect this information through contact forms, sign-ups, service bookings, cookies, analytics tools, and voluntary interactions on the site.
2. How We Use Your Information
Your information is used strictly for legitimate business purposes, such as:
-
Delivering coaching services and digital resources
-
Personalizing your client experience
-
Sending confirmations, reminders, and updates
-
Processing payments and subscriptions
-
Conducting service feedback and satisfaction surveys
-
Complying with legal obligations
We do not sell, rent, or trade your data to third parties. Data may be shared with verified third-party tools (such as payment processors or CRM systems) strictly for service delivery purposes.
3. Data Security
We implement industry-standard security protocols to protect your data from unauthorized access, misuse, or disclosure. This includes encryption, secure hosting, password protection, and limited access to authorized personnel only.
Despite these efforts, no digital system is entirely immune to risk. You use the site and share information at your own discretion.
4. Cookies Policy
Our website uses cookies to enhance your browsing experience, analyze traffic, and provide relevant content. Cookies are small text files stored on your device that help us understand user behavior.
Types of cookies we use:
-
Essential cookies: Necessary for the website to function properly
-
Analytical cookies: Track website usage patterns for improvement
-
Functional cookies: Remember user preferences and settings
-
Marketing cookies: Deliver targeted content and advertisements
You can manage or disable cookies through your browser settings. However, disabling cookies may affect functionality or user experience.
5. GDPR Compliance
Pinnacle Business Coach complies with the General Data Protection Regulation (GDPR) in handling data of users from the European Union.
If you are located in the EU, you have the right to:
-
Access your personal data
-
Correct inaccuracies in your data
-
Request data deletion (“right to be forgotten”)
-
Object to or restrict data processing
-
Receive a copy of your data in a portable format
-
Withdraw consent at any time (where applicable)
To exercise these rights, please contact us at support@pinnacoach.com. We aim to respond to all GDPR requests within 30 days.
6. Data Retention
We retain personal data only for as long as it is necessary for service delivery, compliance, and legitimate business operations. If you cancel services or unsubscribe, we may retain limited data for legal or tax obligations.
Upon request, we will delete or anonymize data no longer required.
7. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or policies of those sites. We encourage users to read the privacy policies of any linked services before sharing personal information.
8. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date. Continued use of the website or services indicates your agreement with the updated terms.
9. Contact Us
For privacy-related questions, data access requests, or general concerns, please contact:
Pinnacle Business Coach
Email: support@pinnacoach.com